![]() All facts will be reviewed in order to form a cohesive picture of the customer's circumstances and the case as a whole and weighted according to relevance. ![]() Fairness: Barclays US complaints-handling policy recognizes the need to be fair to the complainant.Commitment: All Barclays US staff will provide an efficient and fair resolution of complaints at all levels.Certify all staff on our Complaints policy and principles.īarclays US complainants can expect the following specific standards:.Ensure that complainants are kept up to date on complaint status and resolution.Ensure that staff uses their judgment and the standards set by Barclays to reach suitable, consistent and timely decisions.Embed our complaints principles and standardize how complaints are reviewed across the organization.Ensure that all customers are treated fairly, effectively and promptly.To do this, Barclays seeks opportunities to make lives simpler for our customers, provide avenues for our customers to report any form of dissatisfaction that they may have, and establish complaints principles that aim to: (For Account Verification, Debt Validation, Cease & Desist, Legal Representation, or any other collections related inquiry please send your request to the below address)īarclays US is committed to providing quality products and services to our customers. (Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Any supporting documentation or other information reasonably required to substantiate the dispute.Specific information that is being disputed, with an explanation of why it is being disputed.Contact Information - Name, Address and Phone Number.Please include the following information with your dispute: If you feel that any of your Barclays Account information is reporting on your credit bureau report incorrectly, please send a written dispute to the following address.
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